DO YOU SHIP INTERNATIONALLY?

Yes, we offer complimentary shipping to almost every place around the world. Shipping rate varies depending on your region and order total amount.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

According to our records, customers usually receive their order within 7 business days. We will do our best to get your order ready for shipment. However, certain products require longer process time.

WHY DO I RECEIVE A TAX BILL FROM CUSTOM?

Destination countries may levy taxes on your purchased goods, which the receiver will be responsible for. ARIZUE is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your county’s customs policies before placing your order.

WHAT PAYMENT METHODS ARE ACCEPTED?

Arizue currently accept the following forms of payment: Visa, MasterCard, American Express, Shop Pay, Apple Pay, Google Pay.

IS BUYING ON-LINE SAFE?

Yes, we are partnered with a third-party company to fulfill your transaction. All your personal and payment information is secure and encrypted. We will not release any of our customer information to others.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, but it is recommended to use your account to place an order as you can easily view your order and receive our latest offer.

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

Simply send you inquires to our customer service at contact@arizue.com, or leave us a message through “Contact Us” page.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Please contact us at contact@arizue.com with your order number. Order in shipped status is not allowed to change or cancel.

HOW DO I TRACK MY ORDER?

We will send the shipping information to your email address once the order is shipped. Also, you can track your order by logging into your account.

What Do I Do If I Received A Damaged Item?

Please contact customer service within 3 days of receiving the defective item by emailing us at contact@arizue.com for a replacement or for our store credit.

HOW CAN I MAKE A RETURN?

Customer is able to request a return within 7 days from delivery date. Please note that our policy ONLY applies to unworn and unused items with all original tags attached. We do NOT issue credit or refund on worn or no-tag items. To request a return, please contact us at contact@arizue.com.